FAQ for StoryLore
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Quick facts and a support channel for edge cases that don’t fit the FAQ.
Short lessons + guided writing sprints. Projects become portfolio-ready stories.
Most learners finish in 4–8 weeks at 2–4 hours/week.
Fair-case review within 14 days if you did not complete more than 20%.
Included after completing the final story and passing the rubric check.
Questions 0 visible
What’s the course format and how do lessons work?
Format • Lessons • Sprints
Each module is built around a single storytelling skill (structure, character intent, scene tension, revision). You’ll move through:
- Short lessons (5–12 minutes) with concrete examples.
- Writing sprints that turn the lesson into words on the page.
- Rubric checks to help you self-assess before submitting.
#course-format
What’s included in the price?
Pricing • Access • Materials
You get all modules, worksheets, writing prompts, and rubric templates. Your access includes future minor updates to the same track.
If you purchase a team pack, you also get an admin roster view (invite + remove learners) and a progress export.
#pricing-what-included
Do you offer refunds?
Pricing • Refunds
Yes. We do a fair-case review within 14 days of purchase if you haven’t completed more than 20% of the track. If you’re unsure, contact support with your email and a short note about what didn’t work.
#refunds
How do I get a certificate of completion?
Certificate • Requirements
Complete the final story project and pass the rubric check for core competencies (structure, clarity, pacing, and revision quality). We then issue a digital certificate with your name and completion date.
If you’re on a team plan, your admin can also export completion records for internal reporting.
#certificate-requirements
How do team licenses work?
Teams • Seats • Admin
Team plans are seat-based. An admin invites learners by email, assigns seats, and can reassign seats when someone leaves the team.
For compliance-friendly workflows, progress can be exported as a CSV report (learner email, module completion, date).
#teams-how
Is the FAQ and course content accessible?
Format • Accessibility
We aim for high contrast, keyboard-friendly UI, and predictable navigation. This FAQ uses native <details> + <summary> for accessibility and progressive enhancement.
If you need a specific accommodation, contact support with what you’re using (screen reader, browser, OS) and the issue you hit.
#accessibility
Can I get an invoice or receipt?
Pricing • Billing
Yes. If you need a receipt with company details, send support your billing email plus the information that should appear on the invoice (legal name, address, tax ID if relevant).
#invoice-receipt
How do you handle privacy for team accounts?
Teams • Privacy
Team admins can only view roster and completion status. Drafts and story text remain private to the learner unless they share it explicitly.
If your organization needs a custom data retention window, contact support to discuss options.
#privacy-teams
Can I learn on mobile, and is there offline access?
Format • Mobile
Mobile works well for lessons and reading. For writing sprints, a larger screen is usually more comfortable, but it’s fully usable on phones.
Offline access isn’t included by default; however, you can export worksheets and prompts from each module to your device.
#mobile-offline
Do you have discounts for students or nonprofits?
Pricing • Discounts
Sometimes. We run limited cohort promos and can offer nonprofit pricing on a case-by-case basis. Send a message with your organization type and the number of seats you need.
#discounts/ to focus search.